Refund policy

In-store purchases

Eligible unopened and unused items may be returned within 30 days of purchase with a receipt for store credit. Items must be in their original packaging with any original seals intact. If you don't have your receipt, we'll try to look up your purchase, but we can't guarantee we'll find it.

Shipped website orders

Eligible unopened and unused items shipped from our website may be returned in person or mailed back within 30 days of delivery for a refund to the original payment method. Items must be in their original packaging with any original seals intact. Please provide your order number or order confirmation.

Before mailing a return, contact us at info@nutritionworld.com or (561) 626-4377 for return instructions. Return packages must be postmarked within 30 days of delivery. Please pack items securely and use a shipping service with tracking.

If you're returning an item because you changed your mind, you pay the return shipping, and the original shipping charge isn't refunded.

Items that can't be returned

Opened or used products, refrigerated and frozen products, and other perishable foods can't be returned just because you changed your mind. Discontinued and short-dated items sold at 50% off can't be returned either, as noted on the sign in that section of the store.

If a product is defective or you have a quality concern, please contact us even if it has been opened, and we'll make it right.

Damaged, incorrect or missing items

Please check your order when it arrives and contact us at info@nutritionworld.com or (561) 626-4377 within seven calendar days of delivery if an item is damaged, incorrect or missing. Report problems with perishable products as soon as possible.

Include your order number, a description of the problem, and photos of the product and packaging when you can. Please keep the items and packaging until we tell you what to do next.

If we confirm the damage or an error on our end, we'll send a replacement or refund the affected items and cover any return shipping. Please contact us before sending these items back.

Refunds and store credit

Refunds and store credit are based on the amount paid for eligible returned items, plus sales tax, and are issued within 3 business days after we receive and inspect the return.

Refunds for shipped website orders go back to the original payment method. Your bank or card company may take a few more days to post the refund.